IPS Creditor Portal

Last Updated: 24/04/2018

COOKIE POLICY

Thank you for visiting the Turnkey Insolvency Portal (the “Creditor Portal”).

Please note that, in the first instance, queries regarding how we may use, process, store, and handle your personal information on the Creditor Portal should be directed to the Insolvency Practitioner that created your user account or provided you with access to the Creditor Portal.

We hope that you enjoy using our site. We’ve prepared this Cookie Policy to help you better understand and to feel more confident about how we use cookies on our site, www.ips-docs.com. We have tried to keep this document as short as we legally can. However, the full text wording is important and legally binding.

Please read the following carefully to understand our views and practices regarding cookies and how we use them when you visit our site.

For convenience, we have divided our data protection policies into three separate pages:

Our Privacy Policy

You can find our privacy policy HERE which explains generally how we collect, use, store, and protect your personal information.

Our Cookie Policy

This policy explains more about how we may collect personal information about you via cookies (it also explains what cookies are).

Our Retention Policy

You can find out how long we may hold onto your personal information HERE.

WHAT IS A COOKIE

We use various technologies on our site to collect information that helps us improve your online experience. We refer to these technologies which include cookies, collectively as “cookies”. This Cookie Policy explains the different types of cookies used on our site and how you can control them.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your device. Cookies are widely used throughout the Internet in order to make sites or other online services work or to be better or more efficient. They can do this because sites and other online services can read and write to the cookies stored on your device, enabling them to recognise you and remember important information that will make your use of them more convenience, for example, by remembering your preferences, username, or showing you pages that you seemed to have a particular interest in.

If you consent to us storing cookies on your computer or other electronic device then you agree that we can store and access cookies as described in this policy.

HOW YOU CONSENT TO US PLACING COOKIES

When you visit our site you should see a pop-up at the top of your screen directing you to this Cookie Policy and our Privacy Policy.

If you are logging into the Creditor Portal for the first time you will be prompted to read and accept our Privacy Policy, Cookie Policy, and Retention Policy before you can continue.

By clicking or selecting the “I Agree” button that appears in the pop-up and/or when you log into the Creditor Portal then you are demonstrating to us that you are freely giving us informed and specific consent for us to place cookies on your device for the purposes specified in this Cookie Policy and you are accepting and consenting to the practices described.

Remember, our Privacy Policy and Retention Policy can be found HERE and HERE.

The duration of each cookie that we may place on your computer can be found in our Retention Policy HERE.

If you do not see a pop-up at the top of your screen then you may have already accepted our Cookie Policy and our Privacy Policy. You may also be using a pop-up blocker or similar tools that may prevent this policy from being brought to your attention. Please ensure that any pop-up blockers are disabled when you use our site. If you’re unsure then scroll down to the bottom of this page where we explain how you can manage your cookies.

WHAT DO YOU USE COOKIES FOR?

Our site uses cookies to distinguish you from other visitors or users of our site and to save and retain certain parameters about you and your usage of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.

There are three different categories of cookies that we may use on our site:

Essential cookies: These are cookies that are essential for the operation of our site. They include, for example, cookies that enable you to log into the secure Creditor Portal. We also use cookies to prevent fraudulent use of your login credentials. These cookies are essential for using our site and therefore cannot be turned off without severely affecting your use of our site and the Creditor Portal.

Analytical/performance cookies: Performance cookies allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily. These cookies also allow us to see overall patterns of usage on our site and help us record any difficulties you may have with our site.

Functionality cookies: In some circumstances we may use functionality cookies. These are used to recognise you when you return to our site or provide enhanced and more personalised features, for example, to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

If you would like more information about cookies and how you can manage the settings on your computer, you can visit http://www.allaboutcookies.org/manage-cookies/.

COOKIES WE USE

You can find more information about the individual cookies we use on our site and the purposes for which we use them in the table below:

Cookie Name	Purpose and Content
_ga	Type Analytics/performance cookie (first party cookie) Purpose Used to distinguish users and sessions when they connect to our site Content A randomly generated number for client ID and timestamp Provider Google Analytics
_gid	Type Analytics/performance cookie (first party cookie) Purpose Used to distinguish users and sessions when they connect to our site Content A randomly generated number for client ID and timestamp for each page Provider Google Analytics
_gat	Type Analytics/performance cookie (first party cookie) Purpose Used to throttle the request rate. This cookie does not store any user information, it's just used to limit the number of requests that have to be made to doubleclick.net. Content Either the number 0 or 1 depending on whether Google wishes to throttle requests to Google Analytics to prevent DoS or accidental attacks on Google Analytics Provider Google Analytics
AMP_TOKEN	Type Analytics/performance cookie (first party cookie) Purpose Contains a token that can be used to retrieve a Client ID from Google’s AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service. Content Randomly generated number Provider Google Analytics
_gac_<property-id>	Type Analytics/performance cookie (first party cookie) Purpose Contains campaign related information for the user. This is tied to Google Analytics and Google’s AdWords. AdWords website conversion tags will read this cookie unless you opt-out. Content Contains a timestamp and a campaign value Provider Google Analytics
ASP.Net_SessionId	Type Essential cookie (first party cookie) Purpose Used to identify a user’s session on our server and may store data between HTTP requests Content Randomly generated number Provider We provide this cookie via our site
__requestverificationtoken	Type Essential cookie (first party cookie) Purpose Security and anti-forgery cookie to present CSRF attacks Content Randomly generated number Provider We provide this cookie via our site
cookieconsent_status	Type Essential cookie (first party cookie) Purpose To determine if the cookie ploicy has been accepted Content Text value ‘dismiss' Provider We provide this cookie via our site

Providers

Google Analytics

The cookies used by Google Analytics are used to collect information about how you use our site. We use this information to compile reports and to help us improve our site. The cookie collects information in an anonymous form, including the number of visitors to our site, where visitors have come to the site from and the pages that they visited.

You can read more about Google’s overview of privacy and safeguarding your data at https://support.google.com/analytics/answer/6004245.

Our Site

We currently only place two (2) of our own cookies on your system. These cookies are essential cookies for the purposes of security, anti-forgery, and to store certain data between sessions when visiting our site. These cookies are not designed to store personal information but rather serve an important functional purpose on our site.

HOW DO I CONTROL COOKIES?

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. You may also delete any cookies stored on your computer at any time.

You can find out more about changing cookie settings on your computer by visiting http://www.allaboutcookies.org/manage-cookies/.

HOW LONG IS COOKIE INFORMATION STORED?

Different cookies may be stored for different periods of time. In many cases these cookies are updated automatically each time you visit our site or may expire and be deleted by your computer automatically. It is important to understand that when a cookie is placed on your computer it will reside on your hard drive until it expires and is deleted or it may reside on your hard drive until you manually delete it – this entirely depends on your individual browser settings and we do not have control over this.

The duration of each cookie that we may place on your computer can be found in our Retention Policy HERE.

Please remember that you can delete or change the way in which you store cookies on your computer at any time.

CHANGES TO OUR COOKIE POLICY

We may need to change this Cookie Policy if it’s necessary for legal reasons or to reflect changes to our services. In any case, the provisions of this Cookie Policy may be changed without prejudice to your rights. When we change our Cookie Policy we will make the updated Cookie Policy available on our site and we will also update the “Last Updated” date.

Any changes to our Cookie Policy will come into effect 30 days after we post it on our site. During that period you’re welcome to contact us if you have questions about the changes. If you have an account for the Creditor Portal then we may reset your login and seek new consent if there is a change in the purpose for which we may use cookies.

CONTACT INFORMATION AND WHO WE ARE

We are TURNKEY PTY LTD. We are registered in Australia as a limited liability company. Our ACN is 053 280 729 and our registered office is at Level 13, 459 Collins Street, Melbourne, VIC 3000.

If you are unable to get in touch with the Insolvency Practitioner or you wish to find out more about the personal information that we may process about you then please contact us at the data protection team or, if you prefer to call or write to us at:

Data Protection
Turnkey Pty Ltd
Level 13
459 Collins Street
Melbourne VIC 3000
Australia
or
Telephone: +61 (07) 2104 9050